FAQ
We’re a small-batch jam and preserves kitchen rooted in tradition and simple goodness. Whether you’re wondering about our ingredients, how we ship, or the best way to store your jar once opened, we’ve gathered the answers right here. If you don’t see what you’re lookin’ for, just holler—we’re happy to help.
How can I contact Peculiar Preserves?
- You can email us at evange@thesepeculiarpreserves.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
- Yes!
Where do you ship from?
- We ship from Huntsville, AL.
When will my order be processed?
- All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
How long will it take to receive my order?
- Due to high demand, orders may take between 2-4 weeks to arrive.
Can I change or cancel my order?
- As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What if I don’t receive my order?
- If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
What if the item(s) I received are defective/incorrect/damaged?
- Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
What are the ingredients in Peculiar Preserves?
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Our fruits and vegetables come as much as possible from our farm and other farms in the Huntsville area. We work with an organization called The Food Farm Collaborative based out of the North Alabama Food Bank which coordinates local farmers with local chefs and food producers. We receive our fruits and vegetables direct from the farm every week. Certain fruits such as cranberries and mangos which are not grown in North Alabama are brought in but they are the exception.
How do I store my Peculiar Preserves?
Your jar of jam can be stored in your pantry or cupboard until you open it. After you have enjoyed your first taste, please store the jar in the refrigerator. And remember, if you return your clean jar, you get $1 off your next one!
What payment methods do you accept?
- We accept all major credit cards (VISA, Mastercard, AMEX).
Will I be charged with customs and taxes?
- The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
- Please contact us at evange@thesepeculiarpreserves.com
When will I receive my refund?
- All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
